CONTACT
STILL GOT ANY QUESTIONS?
Please make sure to check out our frequently asked questions below for answers to most common questions. If you have any other questions you can contact us at hello@ingenium-jewellery.com or fill in the contact form below and we'll get back to you as soon as possible.
CONTACT FORM
FREQUENTLY ASKED QUESTIONS
Which materials do you use for production?
All jewellery is made from precious metals of either S925 sterling silver or 9KT solid rose gold. All stones used are natural, with stones including amethyst, peridot, garnet and topaz.
How do I know the materials used are authentic?
All materials used are authentic. Each piece of jewellery comes with a hallmark on the inside, showing the purity of material used. If you are not happy with your product, you can easily exchange or return it for a refund.
How should I maintain my jewellery?
To keep your piece of jewellery shining in the years to come, take it off when engaging in any activities with extensive contact with water or other fluids, or physical activities including cleaning. The more care you exercise when wearing it, the longer the shine of it will last. If needed, you can easily clean it with a cleaning cloth or soap and water at any time.
Which payment methods do you accept?
All common payment methods including PayPal, credit cards, ApplePay, Google Pay and Klarna are accepted at checkout.
How do you charge taxes?
All prices include value added taxes. If your delivery address is within the European Union, no further taxes or duties are charged upon receipt of the shipped parcel. If you reside anywhere outside the European Union, a small percentage of taxes and import duties based on your order value and country of import may be charged to you upon receipt of the shipped parcel. Please not that we are note responsible nor liable for any taxes or duties you pay outside of the European Union.
Which destinations do you ship to and from?
All parcels are shipped with DHL Express. We provide shipping to any destination DHL Express provides shipping services to. All products are shipped with love from Vienna, Austria.
How much do you charge for shipping?
All parcels are shipped with DHL Express. We provide free shipping to any destination DHL Express provides shipping services to.
Can I track my shipped items?
All parcels are shipped with DHL Express. Upon shipment of your order, you will be notified with a tracking number and details on how to track your parcel.
How can I return my purchased items?
Your satisfaction is very important to us! If you're not fully satisfied with your jewellery, you can choose to exchange or return it within 14 days from receiving it. Please have a look at our returns page to learn more about how to return your purchased items.
Can I purchase your products for wholesale?
For any wholesale inquiries, you can contact us at sales@ingenium-jewellery.com or use the contact form on our website. Please let us know your contact details and any requests or needs you may have and we'll get back to you as soon as possible.