I. GENERAL PROVISIONS
1. CONTROLLER, DATA PROTECTION OFFICER
Every website, every presence on social media, multimedia portals, chatbots and every application of INGENIUM JEWELLERY (each a website) has a controller within INGENIUM JEWELLERY with respect to collecting personal data according to the EU General Data Protection Regulation (GDPR) (or comparable provisions according to applicable data protection laws). Unless provided otherwise on the website (according to the imprint, general terms and conditions, etc.) or under Section II and III below, INGENIUM JEWELLERY is the controller for the Online-Shop https://www.ingenium-jewellery.com/.
INGENIUM JEWELLERY has not appointed a data protection officer according to article 37 GDPR.
How to contact INGENIUM JEWELLERY
2. PROCESSING OF PERSONAL DATA
INGENIUM JEWELLERY collects and processes personal data of:
a) users of INGENIUM JEWELLERY registered websites;
b) users registered with an INGENIUM JEWELLERY website (e.g. if he or she creates a user account);
c) individuals purchasing and receiving/benefitting from products and services of INGENIUM JEWELLERY;
d) potential or actual parties interested in products and services of INGENIUM JEWELLERY;
e) recipients of INGENIUM JEWELLERY newsletters;
f) participants in research campaigns and opinion surveys conducted by INGENIUM JEWELLERY;
g) registered participants of the affiliate programme of INGENIUM JEWELLERY (affiliate programme) (together customers).
The personal data of customers is generally collected directly by INGENIUM JEWELLERY during the course of using the website as well as through direct communication such as email, telephone or in any other way. Personal data can also be collected indirectly, such as through third party processors, (e.g. wholesalers, dealers, retailers, suppliers and further business partners such as customer services vendors). INGENIUM JEWELLERY also collects data when the customer making the purchase does not correspond with the person benefitting from the purchase or if the purchase is shipped to a different person (e.g. as a gift), based on the recommendation of a third party (e.g. recommendation by family or friends of the customer) or through further acquisition of supplementary information from third party data sources (e.g. social media).
In particular, the following categories of personal data are processed by INGENIUM JEWELLERY:
a) Personal data and contact information including but not limited to first and last name, address, telephone number, email address, age, date of birth, gender, pictures;
b) Data pertaining to orders and purchases including but not limited to payment information, credit card details and other payment details (in accordance with other laws and regulations), billing and shipping address, products and services ordered and purchased, information and queries and complaints relating to products and services, or respective contracts entered into such as warranty claims, after sales services, repairs, customer care and services, rescissions and disputes;
c) Data in connection with product and services marketing including but not limited to information relating to newsletter and other communication channels, opt-ins and opt-outs and special activities, personal preferences and interests, and customer segmentation information;
d) Data concerning the use of the website including but not limited to the IP address and other user identification (e.g. user name of social media, MAC address of smartphones or computers, cookies), date and time of website visits, visited sites and contents, and referring websites;
e) Data in connection with communication including but not limited to preferred means of communication, correspondence and communication with INGENIUM JEWELLERY (including records of the communication);
f) Data collected in connection with the affiliate programme; together customer data.
In addition, INGENIUM JEWELLERY collects:
Information pertaining to employees and other individuals acting on the part of wholesalers, dealers, retailers, suppliers and further business partners of INGENIUM JEWELLERY (hereinafter natural persons shall be referred to as partners, their data as partner data) including but not limited to contact details, information regarding their function, information relating to the previous contact with these individuals, data regarding marketing activities (e.g. receipt of newsletters), information regarding business transactions, requests, offers, tenders, conditions and contracts, information related to professional or other interests of the individuals.
Within the framework of their business relationship, customers will be required to provide customer data necessary for the establishment and execution of the contractual relationship and the fulfilment of the associated contractual obligations or if required by law. Without these data, INGENIUM JEWELLERY will generally not be able to conclude or execute the contract with the respective customer. This also applies analogously to the partner data as far as business relations with the wholesalers, dealers, retailers, suppliers and business partners of INGENIUM JEWELLERY are concerned; contracts in principle cannot be concluded and processed without information on their employees and other contacts. As any access to the website is logged, connection data (such as the IP address) will always be logged; this is done automatically during the use and cannot be deactivated for individual customers or partners.
3. PURPOSE OF PROCESSING AND LEGAL GROUNDS
3.1. PURPOSE OF PROCESSING
In accordance with applicable law, INGENIUM JEWELLERY may process customer data for all lawful purposes including but not limited to the following:
In connection with services offered, conclusions of contracts (for example purchases), executions of contracts (for example purchase contracts and contracts regarding participation in the affiliate programme), maintenance and development of customer relations, communication, customer service and support, promotions, advertisement and marketing (including newsletters and mailing of promotional materials);
management of the users of the website and other activities in which customers participate, operation and enhancement of the website (including the provision of functions which require identifiers or other personal data) and additional IT systems and identity verifications;
protection of customers, employees and other individuals and protection of data, secrets and assets of and entrusted to INGENIUM JEWELLERY, and the protection of the safety of systems of INGENIUM JEWELLERY;
compliance with legal and regulatory requirements, including the internal rules of INGENIUM JEWELLERY, enforcement and exploitation of legal rights and claims, defence against legal claims, litigation, complaints, combating abusive conduct, engaging in legal investigations and proceedings and responding to inquiries of public authorities;
sale or acquisitions of business divisions, companies or parts of companies and other corporate transactions and the transfer of customer data associated therewith; and
for other lawful purposes where such processing was evident from the circumstances or indicated at the time of the collection (together the purpose of customer data processing).
3.2. LEGAL GROUNDS OF PROCESSING
INGENIUM JEWELLERY uses the customer data for the purpose of customer data processing based on the following legal grounds:
performance of contracts;
compliance with legal obligations of INGENIUM JEWELLERY;
consent of the customer (only insofar as the processing is based on a specific query and can be withdrawn at any time, for example the receipt of newsletters for which the customer has registered for);
legitimate interests of INGENIUM JEWELLERY, including but not limited to
purchase and shipment of products and services, also in connection with individuals who are not direct contractual partners (such as e.g. individuals receiving a gift);
advertising and marketing activities;
efficient and effective customer support, maintenance of contact and other communication with customers outside of the processing of contracts;
understanding customer behaviour, activities, concerns and needs, market studies;
efficient and effective improvement of existing products and services and development of new products and services;
efficient and effective protection of customers, employees and other individuals as well as protection of data, secrets and assets of or entrusted to INGENIUM JEWELLERY, protection and safety of systems of INGENIUM JEWELLERY;
maintenance and secure, efficient and effective organization of business operations including a secure, efficient and effective operation and successful further development of the websites and other IT systems;
reasonable corporate governance and development;
successful sale and acquisition of business units, companies or parts of companies and other corporate transactions;
compliance with legal and regulatory requirements and internal rules of INGENIUM JEWELLERY;
concerns regarding the prevention of fraud, offences and crimes as well as investigation in connection with such offences and other improper conduct, handling of claims and actions against INGENIUM JEWELLERY, cooperation in legal proceedings and with public authorities as well as the prosecution, exercise of and defence against legal actions.
In accordance with applicable data protection laws, INGENIUM JEWELLERY may process partner data for the purpose of entering into and performance of contracts and other business relationships with partners, promotions, advertisement and marketing, communication, invitation to events and participation in promotions for partners, organization of joint activities, compliance with legal and regulatory requirements and internal rules of INGENIUM JEWELLERY, enforcement and exploitation of legal rights and claims, defence against legal claims, litigation, complaints, combating abusive conduct, engaging in legal investigations and proceedings and responding to inquiries of public authorities, for the sale or acquisition of business units, companies or parts of companies and other corporate transaction and related transfers of partner data. The partner data shall be processed in accordance with the principles set out for customer data above.
4. TRANSFER AND DISCLOSURE OF DATA
In accordance with applicable data protection laws, INGENIUM JEWELLERY may transfer customer data and partner data to the following categories of third parties who process personal data in accordance with the purpose of data processing on behalf of INGENIUM JEWELLERY or for their own purposes:
service providers (within INGENIUM JEWELLERY as well as external), including processors;
wholesalers, dealers, retailers, suppliers and other business partners;
customers of INGENIUM JEWELLERY;
local, national and foreign authorities;
the public including visitors of websites and social media of INGENIUM JEWELLERY;
industry organizations, associations, organizations and other committees;
acquirers or parties interested in acquiring business units, companies or other parts of INGENIUM JEWELLERY;
other parties in potential or actual legal proceedings (together third parties).
INGENIUM JEWELLERY may disclose customer data or partner data within INGENIUM JEWELLERY as well as to third parties and in every country worldwide, including countries in which service providers of INGENIUM JEWELLERY process their data. If data is disclosed to countries that do not guarantee adequate protection, INGENIUM JEWELLERY will ensure adequate protection of data disclosed of customers and partners by putting adequate contractual guarantees in place, (e.g., on the basis of EU standard clauses), binding corporate rules, on the basis of the EU-U.S. and the Swiss-U.S. Privacy Shield Framework for transfers to third parties based in the U.S., or transferring data pursuant to consent, conclusion or performance of a contract, or in connection with the determination, exercise or enforcement of legal claims, or pursuant to overriding public interests, or in order to protect the integrity of these individuals. The customer or partner can obtain a copy of the contractual guarantees from or will be advised where to obtain such copies by the contact points named above (see para. 1 above). INGENIUM JEWELLERY reserves the right to redact such copies for applicable legal or secrecy reasons.
5. RETENTION OF DATA
In general, INGENIUM JEWELLERY retains personal data for no longer than is necessary for the purposes for which the personal data are processed. Notwithstanding the general principle, INGENIUM JEWELLERY may process personal data for longer periods subject to the following rules and obligations: INGENIUM JEWELLERY retains personal data as long as INGENIUM JEWELLERY (i) is obligated to do so (by way of contract, law or other provisions) or (ii) has an overriding interest (e.g. an interest for reasons of proof in case of claims, documentation of compliance with certain legal or other requirements, an interest in non-personalized analysis). Deviating rules are reserved with respect to anonymization or pseudonymization of personal data subject to applicable law.
As a rule for contract related customer or partner data (including business records and communication) INGENIUM JEWELLERY retains personal data as long as the contractual relation is ongoing and for ten years after the termination of the contractual relationship unless (i) a shorter or longer statutory storage obligation is applicable on a case-by-case basis, (ii) the retention is required for reasons of proof or another valid reason based on applicable law, or (iii) the deletion of the data is required earlier (because e.g. the data is no longer required or INGENIUM JEWELLERY is required to delete the respective data).
As a rule for operational data containing customer or partner data (e.g. protocols, logs), INGENIUM JEWELLERY retains personal data for a period of 3 - 12 months.
6. COOKIES, GOOGLE ANALYTICS AND SOCIAL PLUG-INS
In accordance with applicable law, INGENIUM JEWELLERY may install coding in newsletters and other marketing email which allow it to determine if the recipient has opened an email or downloaded pictures contained in the email. However, the recipient may block this application in his/her email application. In any case he/she consents to the application of this technology by way of receiving newsletters or other marketing related emails.
In the event that INGENIUM JEWELLERY places advertisements of third parties on the website (e.g. banners) or places an own ad on the website of a third party, cookies from companies specializing in the use of such advertisement may be employed. INGENIUM JEWELLERY will not disclose personal data to such companies, i.e. they shall only place a permanent cookie with users of the website in order to recognize users and do so in the sole interest of INGENIUM JEWELLERY. This allows INGENIUM JEWELLERY to place aimed advertisements for these individuals on external third party websites (e.g. in connection with products for which these individuals showed an interest in the online-shop). INGENIUM JEWELLERY will not disclose personal data to the operators of external websites.
INGENIUM JEWELLERY may use Google Analytics or similar services on its website. These applications are third party services which allow INGENIUM JEWELLERY to measure and analyse the use of its website. The provider of these services may be located in any country worldwide (in the case of Google Analytics which is operated by Google Inc. it is the U.S., www.google.com). The service provider uses permanent cookies for these applications. INGENIUM JEWELLERY will not disclose any personal data to the service provider (who will also not save any IP addresses). The service provider may, however, monitor the use of the website by the user and combine this data with data from other websites monitored by the same service provider which the user has visited and the service provider may use these findings for its own benefits (e.g. control of advertisement). The service provider knows the identity of the user who has registered with the service provider. In this case the processing of personal data will be the service provider's responsibility and data shall be processed pursuant to data protection and privacy laws and according to the data protection policies of the service provider (for Google see policies.google.com/privacy). The service provider will provide data on the use of the website to INGENIUM JEWELLERY.
In addition, INGENIUM JEWELLERY may use plug-ins from social media networks such as Facebook, Twitter, YouTube, Google+, Pinterest or Instagram on its website. In the default setting of the website plug-ins are deactivated; the user can thus choose when to activate them. Should the user do so, the social media providers are able to establish a direct connection to the user during his or her visit on the website, which allows the provider to be aware of the user's visit and may analyse the respective information. The subsequent processing of the personal data will be conducted in the responsibility of the social media provider pursuant to data protection and privacy laws and according to its data protection policies published on its website (such as www.facebook.com/; www.twitter.com/; www.youtube.com/; www.google.com/; www.pinterest.com/; www.instagram.com/).
7. RIGHTS OF THE CUSTOMER, VISITORS AND PARTNERS
Any affected individual, including any customer and partner, may request information from INGENIUM JEWELLERY as to whether data concerning them is being processed. In addition, they have the right to request the correction, destruction or restriction of personal data regarding them as well as to object to the processing of personal data. Should the processing of personal data be based on consent, the affected individual may withdraw consent at any time. In countries of the EU and EEA the affected individual may, in certain cases, have the right to obtain data generated during the use of online services in a structured, common and machine-readable format which allows for further use and transfer. Request in this respect shall be submitted to the contact point (see para. 1 above). INGENIUM JEWELLERY reserves the right to restrict the rights of the affected individual in accordance with applicable law and e.g. not to disclose comprehensive information or not to delete data.
In the event that INGENIUM JEWELLERY makes an automated decision with respect to a certain individual which may have a legal effect for the affected individual or seriously affect him or her in a similar way, the affected individual shall have, in accordance with applicable law, the right to communicate with a controller of INGENIUM JEWELLERY and to request a reconsideration of the decision or to request the prior evaluation by the controller. In this case the affected individual may no longer be able to use certain automated services. The individual will be informed thereof subsequently or separately in advance.
Any affected individual may also raise a complaint with the competent data protection authority, which in the case of an INGENIUM JEWELLERY controller in Austria is the Austrian Data Protection Authority in Austria (https://www.dsb.gv.at/). In all other cases a list can be found here.
II. SPECIFIC PROVISIONS
The following provisions shall supplement the general provisions in Section I for certain activities of INGENIUM JEWELLERY. In the event there is any inconsistency, the following provisions shall control.
The creditworthiness of customers may be evaluated automatically in online-shops in order to offer the purchase on account based on this decision. In this case the credit rating is evaluated on the basis of information from an external credit rating agency, which will provide INGENIUM JEWELLERY with a credit score of the respective customer. The agency will calculate the score based on a secret formula based on data on the payment history of the customer, its debt and insolvency history and possible limitations of its legal capacity. Should the score be below a certain threshold no payment by invoice will be offered. In this event the customer may contact the contact person shown on the imprint of the respective website of the online-shop if he/she is not ready to accept the decision.
The online shop of INGENIUM JEWELLERY may automatically decide whether to enter into purchase agreements. However, INGENIUM JEWELLERY does not deem this an automated individual decision (according to article 22 of the GDPR).
2. PARTNERS, INCLUDING WHOLESALERS, RETAILERS, DEALERS, CUSTOMER SERVICE VENDORS ETC.
As previously indicated, customer and partner data is generally collected directly by INGENIUM JEWELLERY but also indirectly, (e.g. when INGENIUM JEWELLERY requests third parties to act as processors, such as INGENIUM JEWELLERY partners). In these cases, INGENIUM JEWELLERY’s partners process personal data on behalf and under instruction of INGENIUM JEWELLERY and are bound by specific processor agreements covering the terms and conditions of their duties in a manner to ensure the protection of the rights of our customers and partners and the processing and security of their personal data in accordance with applicable data protection laws.
3. NEWSLETTER AND BANNER ADVERTISEMENT
INGENIUM JEWELLERY may send newsletters or other commercial communications in connection with its products and services to customers and partners. In accordance with applicable law, INGENIUM JEWELLERY reserves the right to do so without prior consent of existing customers and business partners. However, the respective customers and business partners may object to a further mailing of newsletters or other commercial communications at any time through their account on the respective website or through the link indicated in every mailing. However, the termination of one newsletter may not entail the termination of other newsletters. INGENIUM JEWELLERY reserves the right to place personalized advertisement during website visits. Such banner advertisements displayed to the customer contains products offered on the website which have previously been looked at by the customer. The advertisement is generated by INGENIUM JEWELLERY by the means of cookies (see Section I para. 6 above).
4. SWEEPSTAKES AND OTHER PROMOTIONAL ACTIVITIES
The following provisions shall be applicable for the processing of data by INGENIUM JEWELLERY in connection with customer sweepstakes and other promotional activities.
The data in connection with the sweepstake and other promotional activities is processed by (i) the controller of INGENIUM JEWELLERY which sponsors, promotes and organizes the sweepstake.
With respect to sweepstake and other promotional activities, INGENIUM JEWELLERY processes the personal data of participants according to Section I para. 2 above. for the purposes listed under that respective provision, and in particular also for the following purposes in accordance with applicable laws:
carrying out the competition;
publication of the contact details of the winnners;
promoting winners on social media, and
other promotional and marketing activities.